GDPR Compliance Statement

Last Updated: May 22, 2026

Our Commitment

Lumenal Mend is committed to protecting the personal data of individuals in the European Economic Area (EEA) in accordance with the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given explicit consent for specific processing activities
  • Contractual necessity: When processing is necessary to fulfill our contractual obligations to you
  • Legitimate interests: When we have a legitimate business interest that does not override your rights
  • Legal obligation: When required to comply with applicable laws

Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

  • Right of access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request limitation on how we use your data
  • Right to data portability: Request transfer of your data to another organization
  • Right to object: Object to certain types of processing
  • Rights related to automated decision-making: Not be subject to decisions based solely on automated processing

Data Controller

Lumenal Mend acts as the data controller for the personal information we collect. Our contact details are:

Lumenal Mend
Level 12, 180 George Street
Sydney NSW 2000, Australia
Email: [email protected]

Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at:

Email: [email protected]

Data Transfers

When we transfer personal data from the EEA to countries outside the EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally approved transfer mechanisms

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Specific retention periods depend on the nature of the data and our legal obligations.

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Cookies and Tracking

We use cookies and similar technologies in accordance with GDPR requirements. For detailed information, please see our Cookies Policy.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two months for complex requests.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in the EEA country where you reside, work, or where an alleged infringement occurred.

Updates to This Statement

We may update this GDPR Compliance Statement from time to time. Changes will be indicated by the "Last Updated" date at the top of this page.